A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year Forester, 2022 model year WRX, and 2022-2023 model year BRZ vehicles equipped with STARLINK In-Vehicle Technology.

Due to an inaccurate internal timer within the telematics data communications module (DCM), remote services from the STARLINK app or website including remote engine start (RES), remote door lock request, remote actuation of the horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM was activated.

Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.

WRB-23 Service Program FAQs:

Q: What should I do?
A: Please contact your Subaru retailer (dealer) to schedule an appointment for this repair.

Q: What will Subaru do?
A: Your Subaru retailer will reprogram the telematics DCM at no cost to you.

Q: What will be done to the vehicle?
A: Your Subaru retailer (dealer) will reprogram the telematics DCM. All remedy repairs necessary will be completed at no cost to you.

Q: What Subaru models are involved?
A: Certain 2022 model year Forester, 2022 model year WRX, and 2022-2023 model year BRZ vehicles equipped with STARLINK In-Vehicle Technology.

Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.

Q: How much will this service program repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program repair free of charge for you.

Q: Can I have this service program repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.